In this highly digitalized world, transparency is not just appreciated—it's expected. As inventory processes become more complex, transparency plays a more significant role. This is especially critical for eCommerce, where order status tracking serves as a bridge of trust between online stores and their customers. With global eCommerce sales reaching an estimated 5.8 trillion US dollars in 2023, the importance of inventory management becomes even more apparent and efficient order tracking is an important part of this process. Well, what is order status tracking, and why is it essential for your store?

Why Order Status Tracking Matters? 📦

Order status tracking, also known as shipment tracking, refers to the process of monitoring and providing updates on the status and location of a customer's order from the time of purchase to delivery. 🚚 It is more than just a feature; it's a necessity in today's online shopping experience. It empowers customers, giving them visibility into the journey of their purchases from checkout to delivery. This transparency leads to increased customer satisfaction, reduced anxiety around online purchases, and fewer customer service inquiries regarding order whereabouts. But how can you implement order status tracking in Shopify?

How to Implement Order Status Tracking in Shopify? 🤔

As we understood, implementing order status tracking in Shopify is crucial for merchants to keep customers informed about their orders' progress. Here's a brief guide on how to do it:

Enable Order Statuses

In your Shopify admin, go to Settings > Checkout. Under the Order processing section, ensure that the "Enable order status page" option is checked.

Customize Order Status Page

Customize the order status page to include relevant information such as order confirmation, shipment tracking, and delivery updates. You can add branding elements and personalized messages to enhance the customer experience.

Set up Shipment Tracking

If you're using a shipping carrier that integrates with Shopify, enable shipment tracking. This allows customers to track their orders directly from your Shopify store.

Email Notifications

Configure email notifications to keep customers informed about their order status. Shopify automatically sends email updates for order confirmation, shipment tracking, and delivery confirmation.

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Monitor Order Fulfillment

Regularly monitor order fulfillment and update order statuses accordingly. This ensures that customers receive accurate information about their orders' progress.

By implementing order status tracking effectively, you as a Shopify merchant can improve customer satisfaction, reduce inquiries about order status, and create a seamless shopping experience for your customers on Shopify. Now, let's delve deeper into strategies to enhance order status tracking for your Shopify store.

How to Improve Order Status Tracking for Your Shopify Store?

Shopify's platform offers basic built-in tools for order status tracking, but leveraging them effectively requires a strategic approach. ✨ Here's how you can optimize order status tracking for your Shopify store:

1️⃣ Use Shopify's Built-in Features

Leverage Shopify's built-in order status tracking features, such as enabling the order status page, customizing email notifications, and integrating with shipping carriers for shipment tracking.

2️⃣ Implement Real-Time Tracking

Integrate real-time tracking solutions that provide customers with up-to-date information about their order status, including shipment tracking numbers, delivery estimates, and package location.

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3️⃣ Offer Self-Service Options

‍Enable self-service order tracking for customers through their Shopify accounts. Provide clear instructions on how customers can track their orders, view order history, and access detailed shipment information.

4️⃣ Provide Clear Communication

Ensure clear and transparent communication with customers throughout the order fulfillment process. Send timely email notifications at each order status update, including order confirmation, shipment tracking, and delivery confirmation.

5️⃣ Optimize Order Status Page

Customize the order status page on your Shopify store to provide comprehensive order details, shipment tracking links, and estimated delivery dates. Consider adding FAQs or customer support contact information for further assistance.

6️⃣ Monitor and Resolve Issues

Regularly monitor order status tracking data and address any issues promptly. Resolve shipping delays, update order statuses accurately, and provide proactive notifications for unexpected delays or disruptions.

7️⃣ Seek Customer Feedback

Gather feedback from customers about their order tracking experience. Use this feedback to identify areas for improvement and implement enhancements to optimize the order status tracking process.

If you are new to eCommerce, have a small number and variety of products, and are not aiming to grow soon, these basic features may be sufficient for you in terms of order tracking. On the other hand, if you are growing and have a wide variety of products, you can get much more efficiency from an efficient inventory management tool in your inventory processes. Let’s discuss how you can achieve more with Fabrikatör.

Fabrikatör: Your Ally in Streamlining Inventory Management 🤝

While Shopify provides the basic tools, Fabrikatör offers the next level of integration and efficiency in managing your eCommerce operations and inventory planning. Here's how Fabrikatör can complement your Shopify store's capabilities:

✅ Integrated Inventory Management

By keeping a real-time tab on your inventory levels, Fabrikatör ensures that your customers are informed about the availability of products right from the moment they place an order, reducing uncertainties and improving order accuracy.

✅ Backorder Management

Are you unexpectedly out of stock? 😲 That’s okay because you can keep earning by accepting backorders. 👍 For items out of stock, Fabrikatör's automated backorder management keeps the promise of order status tracking alive by informing customers about expected restock dates and delivery times.

✅ Predictive Analytics for Better Forecasting

With Fabrikatör's advanced analytics, predict demand more accurately, ensuring you're never caught off-guard when managing orders. This leads to more reliable delivery estimates, enhancing the order-tracking experience.

✅ Seamless Shopify Integration

Fabrikatör integrates seamlessly with your Shopify store, making the transition smooth and ensuring your order status tracking capabilities are enhanced without disrupting your existing workflows. Fabrikatör's integration with Shopify ensures that every aspect of inventory management, including forecasting, purchase orders, replenishment, backorders, and analyzing data, works together seamlessly. This integration provides customers with real-time updates on their orders, leading to increased satisfaction.

✅ Seamless Shiphero Integration

Did you know Fabrikatör has an integration with Shiphero that makes it possible to receive inventory automatically? Simply put, ShipHero provides detailed data and tools for inventory management, order processing, and shipping operations. Fabrikatör utilizes this data to streamline and automate various aspects of the supply chain, making it easier for businesses to manage their inventory, process orders efficiently, and fulfill shipments accurately. For more detail, you can read Shiphero Integration. Book a demo now to discover more about Fabrikatör!

Elevate Your eCommerce Experience with Fabrikatör! 🚀

In summary, while Shopify provides a good foundation for order tracking, Fabrikatör enhances this by offering advanced inventory management features that seamlessly integrate with Shopify.

Embrace Fabrikatör's comprehensive solution to streamline your operations, delight your customers, and set your store on a path to success. Start your journey with Fabrikatör today and witness the impact it has on your eCommerce business!